Who are Outsourced Technical Support?
Outsourced Technical Support is your Outsourced IT Department. We provide small and medium-sized businesses with access to a wide range of skills and knowledge, from project management to development and technical support skills. Outsourced Technical Support provide IT Support throughout the South East of England.
Our team of engineers, developers and consultants can provide you with everything normally associated with running a large internal IT Department for a fraction of the cost.
Why should I outsource?
Outsourcing all or part of your IT services to Outsourced Technical Support offers several key benefits:-
+ Reduction in costs::
Strong IT skills are expensive. The added costs of salaries, pensions, training and management overheads usually amount to £30,000 plus per employee.
+ Increased scope of service::
Outsourced Technical Support can offer clients a 24x7 service, a small internal IT team cannot offer this.
+ Holidays, Sickness & Training cover::
Outsourced Technical Support take care of this, we offer guaranteed continuity of support, there is no need for you to worry about covering periods of absence.
+ Access to a broad range of knowledge, resources and solutions::
We have a large number of service representatives who cover all of the technologies that your business relies upon.
We develop new technology solutions to meet our clients needs, you share the benefit of our experience.
+ Predictable I.T. expenditure::
IT Expenditure is important for your financial planning. Outsourced Technical Support provide a fixed IT support budget and we help to identify those other costs that you face during the year (e.g. software maintenance, anti-virus updates, communication links, backup media, toner, upgrades, etc)
+ Flexible resourcing::
Additional resources are available at short notice, to cope with peak work-loads. With a fixed internal head-count there is little flexibility. With an IT partner you gain access to additional resources when you need them.
Extend your in-house IT team
Outsourced Technical Support can also act as an extension to your in-house IT team. Whether you need access to niche skills for a few hours or additional technical hands for peak workload, holiday or sickness cover.
If you require assistance or would like to meet with one of our consultants for a no-obligation discussion please call us on 0845 2008 247.
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